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Staying Connected

 I keep losing my connection. What should I do? 
The network quality meter, located in the lower right corner of the GamesGrid client, indicates the quality of your connectivity to GamesGrid over the internet. If there are problems with the GamesGrid service itself, we will let you know online, and on the server status page.

The meter is a VU-style progressive bar chart. The meter readings may be interpreted as follows (ping times are roundtrip times between you and our server):

meter  ping (ms)  interpretation 
network quality = 10 0-150  Extremely fast. This is the expected speed for cable, xDSL, and T1 connections. 56K connections will see these speeds occasionally.
network quality = 9 150-300  Very fast. This is the expected speed for 56K connections. 33K and 28K connections will see these speeds frequently.
network quality = 8 300-450  Fast. This is the expected speed for 33K and 28K connections.
network quality = 7 450-600  Very good.
network quality = 6 600-750  Pretty good.
network quality = 5 750-900  Good.
network quality = 4 900-1050  Poor.
network quality = 3 1050-1200  Very poor.
network quality = 2 1200-1350  Bad.
network quality = 1 1350-1500  Very bad.
network quality = 0 1500+  Very, very bad.

The meter reading is refreshed every 10 seconds.

Note that the quality of your connection to your ISP, the quality of their connection to the internet backbones, and the quality of all paths between them and GamesGrid will have an impact on the speed of your connection.

If your connectivity is less than optimal for your modem speed and location, then somewhere on the internet between your computer and the GamesGrid server conditions are less than optimal, and the highly interactive connections required for a pleasant game experience are not being maintained.

If network connectivity problem persist, use ping and traceroute to help isolate the source of the problem.

GamesGrid servers are located at Hurricane Electric (he.net) in Fremont, California USA (near San Francisco). Hurricane Electric provides very fast access to multiple backbones, which generally results in excellent connectivity from anywhere in the world.

Copyright © 2005 Skill Games Ltd. All rights reserved.
The GamesGrid name and Torrid Grid logo are licensed from, and property of, CyberArts Licensing, LLC.

last modified: 2005-04-27