We follow industry-standard procedures in the unlikely event you are disconnected during play. We strive to offer the best Disconnect Protection to our players. Our aim is to protect players while maintaining appropriate checks so that protection is not abused.

What happens if my service is interrupted?
Disconnections can and do occur. Your game will be paused and your opponent notified of your disconnection. Log back into the site and re-enter the game lobby as quickly as possible. You will be directed to rejoin your game table. Click on the flashing "arrow" icon at the bottom-left of the lobby to rejoin your game.

How long do I have to reconnect?
You have two minutes to log back into the site and re-enter the game lobby. This time limit has been imposed in consultation with our players. In the event you do not reconnect within the two minute period your opponent will be deemed the winner and your stake or liability will be forfeited. This policy is in force at the request of our players and prevents the abuse of these disconnection procedures.

What happens if I close the game lobby window?
Closing the game lobby window will close all games tables. Re-enter the game lobby as quickly as possible. Click on the flashing "arrow" icon at the bottom-left of the lobby to rejoin your game.

What happens if I close the game table window?
Close the game table window during play and the game lobby will direct you to rejoin your game table. Click on the flashing icon to rejoin your game.

Disconnection abuse
Our software will detect whether a player had a genuine disconnection. If a player tries to claim Disconnect Protection by simply getting 'timed out', he/she will be deemed to have resigned from the game. Disconnect Protection is not to be used for any purpose other than a genuine disconnection. Any intentional disconnections from the game lobby or game table may result in forfeiture of winnings or expulsion from the site.

Technical issues
In the unlikely event a real money game in progress is cancelled due to technical issues, both players will be automatically refunded their buy-ins, regardless of the players’ standing when the game was halted. We reserve the right to render final decisions on all matters herein at our sole discretion. Refunds will be communicated via electronic mail.