General FAQs
- What is GameAccount?
- What Games Can I Play?
- My Game Won't Start, What Should I Do?
- Can I Play from Anywhere in the World?
- How Do I Sign Up?
- How Do I Win Real Cash Prizes?
- How Do I Deposit Money?
- Is my Money Safe (and Will I Get Paid)?
- Is This a Secure Site?
- How Does GameAccount Ensure Fair Play & Fair Payouts?
- How Do Your Tournaments Work?
- Does it Matter What Kind of PC Hardware or Internet Connection I Have?
- Can I Chat Online with Other Players?
- How do Player Ratings Work?
- Where Can I Find the Rules?
- How Do You Calculate Prize Winnings?
- How Do I Contact Customer Services?
- How do I make a Complaint
- How Can I Find GameAccount?
- Can I Work At GameAccount?
What is GameAccount?
Pit your skills against fellow gamers competing from around the world! In over 130 countries worldwide our gamers join together to chat, play and compete for cash prizes. Choose our single or multi-player games to meet & greet like-minded people online 24hours every day in our safe, secure chat-rooms. Unlimited practice-play is absolutely free! When you're ready to experience the sharp thrill of competing for cash we're ready to earn your trust and confidence: Ten's of thousands of online gamers already do! Choose your currency and take advantage of our unique global banking systems:
United Kingdom's gamers play in pounds (£)
- Europe's gamers play in their newly minted euro (€)
- Australia's gamers play in Australian Dollars (AUD$)
- Gamers from the rest of the world can play in the mighty dollar ($)
We empower gamers to put their money where their mouse is: Play Games. Have Fun. Win Cash!
What Games Can I Play?
We have loads of games to play including fast-action card games such as Solitaire, Blackjack and Gin Rummy, the old favourites Backgammon and Naval Wars plus one or two more that won't take long to master.
GameAccount is a pioneer of person-to-person online gaming. You can chat and play our games with other people playing from around the world.
My Game Won't Start, What Should I Do?
All of our games require Adobe's Flash Player, not Macromedia's Flash and Shockwave players. You can download the Flash Player free at http://www.adobe.com/downloads/
Please also check the "Technical" FAQ's or contact Customer Services.
Can I Play from Anywhere in the World?
Yes you can! GameAccount games can be played for free from anywhere in the world, with the exception of the USA. Our systems allow the creation of a funded GameAccount only within supporting jurisdictions. In short, if you can open a funded GameAccount you can play secure in the knowledge that your country supports skill-based online gaming. Please see our Site Rules for further details.
Our players live in over 130 countries worldwide playing 24/7 across all time zones and in their currency of choice (Pounds Sterling, US Dollars, Euro or AU Dollars). We maintain global banking systems handling all foreign exchange rates in real-time, drawing on our heritage within a leading financial services institution.
How Do I Sign Up?
You can open an account from the Homepage by registering your username & password and providing us with your email address. Creating your account is quick and easy and allows you to play all of our games absolutely free.
How Do I Win Real Cash Prizes?
You may play all our games for money in Pounds sterling (£), US Dollars ($), Euro (€) or AU Dollars. We offer dozens of single-player money tournaments and real-time multiplayer money games. You decide how to play and how much to play for. Thousands of pounds, dollars and euro are being won each and every day on GameAccount.
To experience the thrill of playing for real money you will need to deposit money in your account. This money is yours just like an online bank account. Select the "My Account" option on the homepage menu at any time to review and manage your GameAccount.
How Do I Deposit Money?
We provide several methods of depositing money into your account and offer generous deposit-matching bonuses on your first deposit. Select the "Deposit Cash" option on the homepage menu, choose your home currency and deposit using your credit card, debit card, direct money transfer, postal cheque, Netteller or Moneybookers account. Please email to set a limit on your deposits. All requests for a limit on deposits received during UK business hours Monday to Friday 9am GMT to 5pm GMT will take effect the same day following confirmation by the Customer Services Team and all requests received out of UK business hours will take effect before the close of business 5pm GMT on the next UK business day.
Is my Money Safe (and Will I Get Paid)?
Yes! Your money is safely deposited in a bank account with global financial services institution Barclays Bank and the money is yours. You can withdraw it from your GameAccount any time you wish! Please see our Site Rules for further details about deposits and withdrawals.
You can always be 100% certain that you will get paid your winnings by GameAccount. Each player's funds are held in escrow by GameAccount and are released to the winner upon completion of the game or tournament. Because the money has to be in the account before competing in wagered games, you can always be sure that you will get paid.
Your cash deposits are held in a segregated bank account and in the unlikely event GameAccount enters into administration or otherwise becomes insolvent Your cash deposits will be returned to you in a timely fashion without setoff or deduction.
Is This a Secure Site?
Yes! GameAccount's website is 128-bit encrypted, which means that it meets and exceeds the standards required to be certified as a Secure Site.
How Does GameAccount Ensure Fair Play & Fair Payouts?
GameAccount's player-versus-house games and the Random Number Generator relied upon by GameAccount are all comprehensively tested by independent software testing house Technical Systems Testing in order to ensure the Random Number Generator responsible for numbers in roulette or cards in blackjack or any other random element in our player-versus-house games are fair at all times.
The following Return to Player percentages, being the expected percentage of winnings to turnover (turnover equals amount wagered), apply for each of GameAccount's player-versus-house games as follows:
| Deuces Wild | 98.0% |
| Fortune52 | 97.5% |
| Hi Lo Solitaire | 97.0% |
| Jacks or Better | 99.5% |
| Mini Hi Lo | 97.0% |
| Mini Slots | 92.0% |
| Multiline Slots | 94.0% |
| Pro Blackjack | 99.6% |
| Roulette Royale | 97.3% |
| Skill Slots | 94.7% |
| Three Card Slots | 94.0% |
We have no vested interest in the outcomes of tournaments or multiplayer games. GameAccount's mission is to provide a safe, secure and trusted environment for players to compete fairly against each other. Our enthusiastic global online community is a testament to our commitment to fairness.
Fairplay guaranteed In our non-lobby games such as Pyramid Solitaire, Panic Solitaire, Tournament Blackjack and Klondike Solitaire, when you play your cards, you are getting the same starting deck of cards as your opponent. In our lobby games such as Backgammon, Multiplayer Blackjack and Gin Rummy, you receive different cards or dice rolls but there is no advantage given to either player.
- Level Technical Playing Field. Our games are designed to play on most types of Personal Computer ("PC") and Apple Macintosh. Whether you have a fast PC coupled to broadband Internet access or a slower PC with dial-up Internet access your game experience will be fundamentally the same as your fellow players. Please also review the minimum computer specifications recommended by GameAccount in the "Technical" FAQs.
- Safe, Secure Financial Systems. We operate secure financial settlement and gaming infrastructure. Our players enjoy an unmatched guarantee of probity: no in-game cheating; no collusion between players and no fraudulent transactions. All financial systems are compliant with the UK's Financial Services Authority ("FSA") similar in scope to the Securities & Exchange Commission in the US. We are 100% focused on making your online gaming experience fast, fair and reliable.
- Responsive Customer Service. GameAccount's Customer Services Team is on standby from 9am to 5.30pm (GMT) Monday to Friday to answer your queries by email to [email protected] and telephone on 0207 292 6260 (International: +44(0) 207 292 6260). We also offer free live-chat support (like a yahoo or msn messenger conversation). Click on our blue "Questions" button on the homepage or the Contact us page.
How Do Your Tournaments Work?
We have several different types of tournament available to play, and are continually inventing fresh tournament types to meet our players' demands. You can check the status of all tournaments entered by selecting the "My Tournaments" option in the My Account section.
Single Player Tournaments. These tournaments have a limited number of entries (usually between 2 and 8 players competing for the prize) and you always know how much you can win. When all the players have completed their games the prize is awarded to the person or persons with the best score or time.
- Progressive Jackpot Tournaments. Each tournament-entry by a player increases the jackpot prize until it is won by a player. GameAccount sets the score or time "objective" to be beaten in order to win the jackpot. We make sure the jackpots are always winnable.
- Knockout Tournaments. Groups of 4 to 512 players compete in pairs (just like Wimbledon's famous tennis tournament). For example, in an 8-player Knockout Tournament you start by playing the Quarter-Final against just one other player. Winning gets you into the Semi-Final where you play again. Win the Semi-Final to play for the cash prize in the Final. Players need only beat just 3 players (not 7 players) to win, offering a faster way to win than Single Player or Progressive Jackpot Tournaments. For our non-lobby games such as Pyramid Solitaire, Panic Solitaire and Klondike Solitaire you will find your next round to play in the 'My tournaments' heading under the 'My Account' section. Those that are 'ready to play' are listed for example, when you have made it through to the next round. For our lobby games such as Gin Rummy, Multiplayer Blackjack and Backgammon, the green tick button at the bottom left corner of the lobby screen lets you know when your game or next round is ready to start.
Does it Matter What Kind of PC Hardware or Internet Connection I Have?
Whether you're a hardcore or casual gamer, GameAccount endeavours to provide a level playing field of sophisticated and secure online games that are easy to play but hard to master. All GameAccount games account for differing PC hardware setups. Whether you have a monster PC coupled to broadband Internet access or an average desktop PC with dial-up Internet access your gaming experience will be the same as your competitors'. As a bare minimum, however, GameAccount recommends 56k Internet access and we suggest broadband for the best gaming experience.
Can I Chat Online with Other Players?
Absolutely. GameAccount players join together to chat, play and compete for cash prizes. Our multi-player games support in-game and lobby chat so you can meet & greet like-minded people online 24hours every day in our safe, secure environment. Online Chat is regulated by our Code of Conduct which you will find in the "Rules" section of the HelpCenter.
How do Player Ratings Work?
Rookie, Amateur or Pro? Everyone starts with a Rookie Player Rating for each game. Advancing to Amateur or Pro status depends on your exercise of skill over time. Everyone has a Player Rating for each and every game, although you can only see your own rating levels.
Player Ratings, Explained! Our unique Player Rating system provides an accurate measure of your skill. Only games played for money will affect your Player Rating. Results from games played influence your Player Rating up or down depending on a number of factors including: Whether you've won or lost; how many games you've played; your aggregate wins & losses; and the Player Ratings of your opponents.
Where Can I Find the Rules?
You will find the complete game and site rules in the Site Rules part of the Help/FAQ section of our website.
How Do You Calculate Prize Winnings?
GameAccount takes a small portion of the money that changes hands between our players, what we call our "management fee", deducted from winnings when monies transfer between players' accounts.
How Do I Contact Customer Services?
Click here to go to the Contact Us section.
You should address all concerns & complaints to customer services in the first instance. Should you believe your complaint has not been addressed, resolved or handled in the appropriate manner by the customer services representatives you may choose to request your complaint be referred to an Independent Third Party for review.
How Can I Find GameAccount?
GameAccount UK
Axtell House
23-24 Warwick Street
London W1B 5NQ
United Kingdom
Can I Work At GameAccount?
We're always looking for blue-chip minds with a passion for excellence, understanding of online gaming and the discipline, experience and commitment to join a multi-national team managing an exciting business in a fast-growing Industry sector. If you have what it takes, sign up for more than just your GameAccount by getting in touch with .
